Shipping & Returns

Shenzhen Yutuo E-commerce Co., Ltd. · [email protected]

Stocked roll widths dispatch within 48 hours on business days after receipt of confirmed payment; custom slitting and precision die-cutting are produced to order upon drawing confirmation. For online orders, shipping is calculated at checkout; for custom RFQ orders, freight and Incoterms are confirmed on your Proforma Invoice (PI).

Production lead times & scheduling

Lead time begins on the business day following receipt of payment (or deposit and final approved engineering drawing for custom work).

Stocked standard widths: Dispatched within 48 hours on business days, subject to in-stock availability
Custom-width slitting: 3–5 business days production time
Precision CAD die-cut parts: 7–10 business days production time (including tooling fabrication and sample verification)
Lead times represent factory dispatch; transit times and customs clearance are separate

Carriers, transit times & Incoterms

We partner with tier-1 international couriers and freight forwarders to provide end-to-end tracked transit.

International Express (DHL Express, FedEx): 3–7 business days door-to-door (recommended for time-critical production runs and urgent samples)
Tracked Economy Air Parcels (YunExpress / Yanwen / 4PX cross-border lines): 10–20 days (economical option for smaller parcels and standard replenishment)
Air Cargo & Dedicated Freight Lines: 7–12 days (for palletized bulk shipments and high-volume orders)
Incoterms: Delivered at Place (DAP) by default; FOB Shenzhen, CIF, or EXW available upon request
Transit estimates exclude destination customs clearance procedures or local statutory holidays

Customs, duties & import taxes

Under standard DAP terms, import duties, customs tariffs, handling fees, and local value-added taxes (VAT/GST) are the responsibility of the buyer upon arrival.

EU and UK orders: Import VAT and customs declarations are processed in accordance with local destination regulations. If you require Delivered Duty Paid (DDP) service with all duties prepaid, please request this prior to placing your order
Export documentation: Every shipment includes an official commercial invoice (CI) and packing list (PL) citing accurate HS codes (typically 3919.10 or 3919.90) and product descriptions to facilitate smooth clearance
Customs valuation: We declare true invoice values on official customs declarations in compliance with international trade law

Packaging, labeling & non-hazardous declaration

All products are packed to withstand international air and multi-modal transit.

Slit rolls are individually sealed in protective polythene bags (anti-static PE for electronics-grade tapes) to protect against dust, humidity, and edge damage
Each roll and master carton is labeled with SKU, dimensions, slit width, and original manufacturer lot number for complete traceability
Master cartons are heavy-duty double-wall corrugated boxes with edge protectors; palletized orders are stretch-wrapped and strapping-reinforced
Non-hazardous cargo: Standard 3M industrial pressure-sensitive adhesive tapes are classified as Non-Dangerous Goods for international air and sea transport (MSDS/SDS provided upon request). Optional marine/cargo transit insurance (covering 110% of invoice value) is available upon request

Order cancellations & modifications

Standard stocked roll orders: Cancellations or amendments are accepted free of charge prior to order dispatch
Custom slitting orders: Modifications or cancellations can only be accommodated before raw material cutting has commenced. Once master rolls are converted, orders cannot be cancelled and deposits are non-refundable
CAD die-cutting orders: Once custom tooling/die fabrication has started, tooling costs and material conversion costs cannot be refunded

Inspection window, return procedure & RMA

We stand behind the engineering accuracy and authentic quality of every converted product.

14-Day inspection window: The buyer must inspect goods within 14 calendar days of delivery. Report any discrepancies, shortages, or quality issues promptly
Quality standard: Quality claims are evaluated strictly against confirmed CAD drawings (standard slitting tolerance ±0.3 mm, die-cutting tolerance ±0.1 mm), confirmed order specifications, and manufacturer lot COA
Transport damage: note visible damage on the carrier delivery receipt, keep the original carton, packing and waybill, take clear photos, and report within 7 days of delivery so we can file a carrier claim. Other quality claims follow the 14-day inspection period.
Claim response SLA: To file a claim, email [email protected] with your order number, lot number, dimensional measurements, and clear photos. Our engineering team reviews and responds within 2–3 business days
RMA & return shipping: For verified defective goods or incorrect shipments, YUTO TAPE will issue a Return Merchandise Authorization (RMA) and provide replacement products or a full credit/refund, bearing all return and replacement freight. Custom converted goods without verified manufacturing defects are non-returnable