Shipping & Returns

Shenzhen Yutuo E-commerce Co., Ltd. · [email protected]

Stocked widths go out within 48 hours of payment clearing. Custom slitting and die-cutting start once you approve the drawing. Online orders show freight at checkout; on RFQ orders, freight and Incoterms are on the PI.

Lead times

The clock starts the business day after payment lands — or, for custom work, after the deposit and final drawing approval.

Stocked widths: 48 hours, business days, if in stock
Custom slitting: 3–5 business days
CAD die-cut parts: 7–10 business days, tooling and sample check included
Those are factory dispatch times. Transit and customs are on top.

Carriers & transit

We ship with DHL, FedEx and a few cross-border air lines. Everything is tracked.

DHL Express / FedEx: 3–7 business days door to door
Economy air (YunExpress, Yanwen, 4PX): 10–20 days, cheaper for small parcels
Air cargo and freight lines: 7–12 days, for pallets and volume
Incoterms: Delivered at Place (DAP) by default; FCA Shenzhen (buyer-nominated forwarder), FOB Shenzhen (full container only), CIF or EXW available upon request
Transit times exclude customs and local holidays

Customs, duties & import taxes

On DAP terms the buyer pays import duty, clearance fees and local VAT/GST when the goods arrive.

EU and UK orders: under DAP the buyer acts as importer of record, declaring the goods in accordance with local destination customs regulations and paying import VAT
Every shipment carries a commercial invoice and packing list with the correct HS code (usually 3919.10 or 3919.90)
We declare the real invoice value, as trade law requires

Packing & labeling

Packing is built for air and sea freight.

Each roll is bagged (anti-static PE for electronics grades) against dust and moisture
Rolls and cartons are labeled with SKU, size, slit width and the 3M lot number
Cartons are double-wall with edge protectors; pallets are stretch-wrapped and strapped
Standard 3M industrial pressure-sensitive adhesive tapes are Non-Dangerous Goods for air and sea (MSDS/SDS on request). Under DAP the goods stay at our risk until they reach your address; under FCA, FOB or CIF the risk moves where that term says, as stated on the PI

Cancellations

Stocked rolls: change or cancel free until dispatch
Custom slitting: only before we start cutting. Once a master roll is converted, no cancellation and no deposit refund.
Die-cutting: once tooling is made, tooling and conversion costs are not refundable

Inspection, claims & returns

Every part is checked against the drawing you approved before it leaves.

Inspect within 14 days of delivery. Tell us about shortages or defects as soon as you find them.
We judge claims against the approved drawing (slitting ±0.3 mm, die-cutting ±0.1 mm), the order spec and the 3M lot COA
Transport damage: note it on the carrier’s delivery receipt, keep the carton and waybill, take photos, and tell us within 7 days so we can file the carrier claim
Email [email protected] with the order number, lot number, measurements and photos. We answer in 2–3 business days.
If the defect is real or we shipped the wrong thing, we send an RMA and replace it or credit you, freight included. Custom parts with no defect are not returnable.